Serious Medical Diagnosis
Faced with a complex heart condition, a couple struggled with trust and the growing questions from doctors, nurses, and family. Their priorities were to understand the husband’s diagnosis, explore treatment options, and find the best doctor for timely, successful care. To prevent errors, they also aimed to organize their medical history. Their goals were:
Gresham collaborated with the family to identify the specific support they needed, then facilitated introductions to experienced Health Advisors. Gresham then assisted the family choose the service provider that most closely matched their needs.
The couple received expert guidance from their Health Advisor, who educated them on the husband’s heart condition, facilitated second opinions, reviewed treatment options, and connected them with specialists. The Health Advisor organized their medical data and clinical summary, coordinated doctor visits, and reviewed test results. After selecting the surgeon and treatment plan, the Health Advisor quickly scheduled the procedure and managed insurance coordination.
The husband’s surgery was successful, and the Health Advisor helped with post-surgery hospital requests and created a home recovery plan. Gresham ensured open communication among the family’s service providers, made new resource introductions as needed, assisted with service payments, and resolved issues as they arose.